Delete your LijGo account
Parents, drivers, transport companies and schools using the LijGo app or portals can ask for their account and data to be deleted.
We'd hate to see you go
If something went wrong, please tell LijGo Support first. We would really like to put it right. If you have decided to leave, enter the phone number on your account and we will send a code to your saved email to confirm it is you.
Other ways to ask
- In the app: parents and drivers open the side menu and choose Delete my account. Transport companies find it in Settings.
- Transport company portal: open My settings. School portal: sign in at school.lijgo.com and open My settings.
What happens next
We email you to confirm the request. You can cancel it until our team decides. The team checks that nothing is still open, such as money owed either way or a safety case, normally within 30 days. When your account is deleted, we email you one last time.
What is removed
Your name, phone number, email, addresses and map pins, children's details, emergency contacts, identity documents, photos, bank details, messages and notifications.
What stays, and for how long
- Money records such as receipts and payouts: for as long as tax law requires.
- Trip history and safety reports: with the name removed.
- Trip location: deleted after about 90 days, or later if a trip is under investigation.
- Backup copies: they clear on their own within 90 days.